Are you thinking of signing up with PlayGrand Casino but need to know more first? Finding out the full lowdown on any casino is super-important before registering, as it means you know if it’s right for you.
Our overview of PlayGrand Casino is the ideal way to find out just what it offers to gamers in Canada and why it is one of the best sites to play at.
When testing this platform out, I was keen to dig down into all the main areas any decent casino excels in – from bonuses to customer support, mobile play, safety and more. Read on to find out what makes PlayGrand so fantastic and why I rate it so highly.
If you’re looking for a site with one of the best welcome offers for Canadian players, I definitely recommend PlayGrand Casino. I found its up to $1,000 bonus and 100 free spins offer for new customers to be one of the best around.
I also liked how this promotion came with clear terms to read and a fairly low x35 wagering requirement. This made it simple to totally understand the bonus before signing up to claim it. This turned out to be easy, as I just deposited $500 after creating my account and instantly got the bonus money credited to play with. The fair terms also meant I had a good chance of wagering my bonus amount through – which I did eventually, and before the 30-day expiry period ended.
While the welcome bonus at this casino was something I really liked, I found the choice of ongoing promos a little underwhelming. Let’s hope the people behind PlayGrand Casino rectify this soon and bring in things like cashback, prize wheel and other industry-standard bonuses for users. I was also disappointed to see no active loyalty or VIP program when testing this site out.
I love being able to play games on the move and am always on my tablet spinning the reels or playing a live table game online. I found the seamless mobile casino app from PlayGrand Casino perfect for this when I tested it out.
Available to download for both iOS and Android devices, the app’s superior performance made using it a real joy. I simply found it on the App Store, clicked to download it and then opened it up with one tap. Once using the app, I was pleased to see it offered the same good looks as the desktop site, and smooth, lag-free navigation between games.
When reviewing this Canadian casino platform, I was impressed by the wide choice of games across multiple diverse categories. This amounted to over 1,000 at the time of testing and included games in these categories:
As well as a large selection of top games, such as Buffalo King Megaways and Gigantoonz, I was very happy to find some of the biggest studios in iGaming here. From Blueprint to Elk Studio, Evolution Gaming, Microgaming and more, it was very reassuring to play at a casino that partners only with legitimate developers. It also meant that the games I tried here were packed full of cool bonus features and boasted some interesting themes.
For me, the high-paying RTP slots at PlayGrand were a real selling point and I was drawn to them immediately. Big Bamboo from Push Gaming was my first port of call and came with a superb 96.13% RTP figure. It also had a relaxing atmosphere and an Asian/Zen-type theme to explore.
Wanted Dead or a Wild from Hacksaw Gaming impressed with its exciting sound FX and 96.38% RTP. It showed just why this iGaming studio is building up a stellar reputation in the sector. Retro Tapes from Push Gaming is another high RTP game at PlayGrand and had sharply-drawn graphics to enjoy.
| Slot name | Big Bamboo | Wanted Dead or a Wild | Retro Tapes |
|---|---|---|---|
| RTP | 96.13% | 96.38% | 96.47% |
| Software provider | Push Gaming | Hacksaw Gaming | Push Gaming |
| Theme | Asian | Western | Retro |
| Reels | 5 | 5 | 9 |
| Paylines | 50 | 15 | Cluster Pay |
| Volatility | High | High | High |
| Year released | 2022 | 2021 | 2022 |
The major special feature of this online casino in Canada for me was the various categories of games to look over. It’s common to see different sites offering slots, keno, Slingo, live games, scratch cards, jackpot games and table games – but not as common to see them all in one place.
This really helped PlayGrand Casino stand out to me when testing it, and gave me lots of choice in terms of what to try. Having games across so many categories to pick from meant I never got bored here and always had something new to check out.
I always look carefully at the payment options any casino has when testing it. This helps me to see whether the site in question makes it safe and easy to deposit or withdraw money. PlayGrand Casino scored well for this, in my opinion, as they had a good choice of secure payment options to select from.
For deposits, this included Visa, Mastercard, Interac, bank transfer, Trustly, Neteller, Skrill, PayPal and Paysafecard. I liked the casino’s low minimum deposit of $10 here and also thought the $7,500 daily deposit limit was enough for all but the highest rollers.
When I was ready to withdraw my winnings, this was easy to do by heading to the cashier page, clicking to make a withdrawal and finding the payment option I preferred. I went with Visa debit card as this is a method I know how to use well, and entered how much I wanted to withdraw, before confirming the transaction.
Here’s a more detailed rundown of the withdrawal options I discovered when playing at this casino:
| Payment method | Minimum withdrawal | Processing time |
|---|---|---|
| Visa | $10 | 2-4 days |
| Mastercard | $10 | 2-4 days |
| Bank transfer | $10 | 2-4 days |
| Skrill | $10 | Up to 24 hours |
| Neteller | $10 | Up to 24 hours |
| PayPal | $10 | Up to 24 hours |
| Interac | $10 | Up to 24 hours |
| Trustly | $10 | Up to 24 hours |
When testing this casino out, I really liked the 24/7 live chat feature that made it easy to get help quickly when I had a query about wagering on the welcome offer.
I just clicked the ‘Live Chat’ option at the bottom of the home page and then the ‘Live Chat’ button again to speak to an agent. I found the person I spoke to polite, professional and happy to help. All in all, I got my issue resolved in a couple of minutes before getting back to the action.
For those who don’t have time to chat, I also found it possible to email support at support@playgrand.com. To test this option out, I sent a quick email about where to find their FAQ page and was impressed to get a response back the same day.
Due to this, I can also confirm that this site has a Help Center that is simple to use and has lots of information to help with more basic queries.
Security is essential for players in Canada, and I noticed that PlayGrand Casino really went the extra mile to keep me safe. This included using cutting-edge data encryption on site and KYC protocols to prevent fraud.
I double-checked what licenses this platform held and was reassured to see it was licensed to operate by the Malta Gaming Authority. This left me feeling sure that the casino always treated me fairly – a feeling that was confirmed the more I played there and the more I experienced how well run it is.
I noticed right away that PlayGrand Casino took responsible gambling seriously and did everything possible to help me gamble more sensibly.
Their page on responsible gambling, for example, was easy to find at the bottom of the home page and full of useful information when I clicked on it. This included clear explanations of all the tools for safer gambling and what they all meant.
After reading this information, I left with a much better understanding of how to gamble sensibly and what tools to use if I needed help.
PlayGrand Casino had already done enough to impress me but stood out even more when I compared it with others on a few key points. I think that it outstrips Lemon Casino in terms of new player bonuses, for example, as the maximum amount at PlayGrand is higher. I found that this site also stacked up favorably against Hot Streak Slots Casino when it came to payment options and had a better selection overall.
By now, you’ll have read enough to decide whether this is the casino in Canada for you. My personal take on this platform is that it’s one of the best around and has a lot going for it. This leaves me more than happy to recommend it and highlight it as a safe, secure and user-friendly place to play.
PlayGrand Casino has much to like, and I was certainly impressed with the professional 24/7 live chat feature it has. I also found there a good choice of payment options here, which made depositing and withdrawing money via my preferred method possible. I thought this site also rated well for its generous welcome bonus and a diverse choice of games in multiple categories.
As with all online casinos I play at, this platform could make some small tweaks to become even better. A bigger overall number of games is a good example and is something for the owners to consider. A better range of ongoing promos for existing users is also something I would like to see and would help it compete with competitors in this area.
Daniel Smyth
Daniel Smyth has seen the online poker, casino, and betting industry from every angle. He previously played poker semi-professionally before working at WPT Magazine as a writer and editor. From there, he transitioned to online gaming where he’s been producing expert content for over 10 years.
Commercial content notice: Taking one of the casino offers featured in this article may result in a payment to talkSPORT. 19+. T&Cs apply. Responsible Gambling Council
A responsible gambler is someone who:
For help with a gambling problem, call the Centre for Addiction and Mental Health on 1 800 463-2338.
