WALMART has come under fire for its new shopping cart design.
A customer furiously criticized the retail giant over the decision earlier this month, claiming two groups of customers were negatively impacted.
“Thank you for thinking of yourself,” they wrote in a post to Facebook about the change.
The customer, Patricia, continued that due to the design of the new carts, shorter and handicapped shoppers saw no benefit.
Walmart started rolling out fresh carts at select stores last summer.
It was tested first in Kentucky and will be permanently implemented at the chain’s 4,600 locations this year.
The updated carts are significantly taller than before and are equipped with new features, like a cupholder and a place to put a smartphone.
The height of the cart was increased by a total of 3.5 inches and the child seats were raised over 5.8 inches.
Almost immediately, several customers were unhappy with what they saw after spotting the carts at their local Walmart stores.
Some cried out and asked what the retailer was thinking, as the height increase on the cart significantly impacted some.
“On behalf of short and handicapped people, thank you again for letting us know you would like us to go to other stores…” Patricia blasted in her post about the change.
Several others echoed a similar sentiment, claiming they were sore after pushing the cart around during their trip.
“Dear Walmart, please explain to me how a person who’s 5 feet tall or under can push those new high carts you so stupidly acquired,” a shopper wrote in a separate post.
“My arms and shoulders actually ached pushing that freak of a cart through the store!”
With the height of the child seat so high, some also argued they couldn’t see over their little ones while shopping.
The shopping cart change is only one of several complaints Walmart customers have had in 2024.
Walmart recently started testing a self-checkout policy at some stores that allows only those with 15 items or less to use the kiosks.
The change comes only months after it blocked off many kiosks in the self-service area for Walmart+ members and Spark Drivers.
Some claimed the retailer was effectively forcing customers to pay the $98 annual fee for Walmart+ to use self-checkout from now on.
Walmart has denied this assertion.
Still, others have had different grievances like alleged overcharges.
A customer recently claimed they were overcharged for an item they didn’t even purchase, and encountered pushback when they tried to get a refund.
Someone else sued the chain for allegedly being overcharged “by $1.89 for six items.”
