Posted: July 10, 2024

Newfoundland and Labrador (NL) Health Services advises the public of temporary changes to services at the Dr. Y. K. Jeon Kittiwake Health Centre in New-Wes-Valley due to human resource challenges. On-site emergency services for this site will be supported through a Virtual ER physician until Wednesday, July 10 at 8:00 a.m.

When a Virtual ER is operating: Residents can proceed to Dr. Y. K. Jeon Kittiwake Health Centre where there will be a health-care provider available to support patient care on-site and assist with virtual care. In many respects, a Virtual ER operates the same as a traditional Emergency Room.

• A patient requiring emergency health services would present to the health centre.
• The patient will be seen and assessed by a registered nurse and/or nurse practitioner.
• The patient will be assessed by a physician virtually and managed with the support of the team on the ground.
• As required, patients would be transported to the nearest NL Health Services facility to further manage their needs.

In case of emergency: Patients with a medical emergency who require an ambulance should call 911. Those who feel they have a serious or urgent medical problem should proceed to their nearest emergency department. If you are unsure if you should go to the emergency department, please call the 811 HealthLine.

Other information:
811 HealthLine is available 24/7 to provide:

• medical advice (including virtual nurse practitioner appointments;
• health information; and
• support in a mental health crisis.

For more information, please visit: https://www.811healthline.ca/.

NL Health Services thanks the public for their understanding as we continue to focus on providing safe and quality care for people of the New-Wes-Valley area.

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